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Why is Claim360 a game changer?

Claim360 is a new way of doing business in the insurance industry - a completely outsourced, flexible, end-to-end claims management solution that guarantees scalability, performance management, and cost and lifecycle reductions across the entire life of a claim.

Here are four examples to demonstrate the flexibility of Claim360

• Estimator attends site - Where a loss is predominantly building related and has minimal content or other non building components, a building Estimator may attend site. Desktop Adjusters then provide the insurance and contents skills from the office.
• Adjuster attends site - Where a loss is predominantly contents related, or has more complex insurance implications and minimal building damage, an Adjuster may attend site. Estimators then overlay the building and costing controls either directly from the office or by utilising a panel of pre selected trade partners to provide tenders for the repair work.
• Both Adjuster and Estimator attends site - For larger losses, it may be beneficial for both an Adjuster and an Estimator to attend site. Repairs can then either be carried out on a direct supply basis or Claim360 can act as an independent building panel manager to introduce competitive tension across the repair network. At the same time, non building components of the claim are addressed in parallel by the Adjuster ensuring a timely and cost effective outcome for all parties.
• Desktop service – in some situations, a site attendance may add little value to the claim process. Claim360 provides a desktop solution involving the verification and control of building claims as well as policy knowledge and contents replacement skills.

Each of the above can be customised by value threshold, complexity, building and non building mix, fraud indicators or other specified criteria.

In every case, building repairs can be carried out directly by trade partners or by way of electronic competitive tendering at both builder and trade levels.

Major and Complex losses

In the specialist areas of major and complex losses, Claim360 can provide internal building panel management services to specialist Adjusters which can be augmented with building consulting and engineering skills. This provides a complete 'line of sight' from the specialist Adjuster and Building Consultant/Engineer, through to the Builder and ending with the individual Trade partners. Every aspect of the building process is transparent from end to end.

The total flexibility and transparency of Claim360 provides a continuous spectrum of services from direct supply to traditional loss adjusting, all on the one industry leading IT and procurement platform.

Claim360 not only achieves measurable improvement in claims processing and outcomes, it also makes life so much easier for all involved!

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