An all-encompassing, flexible, transparent and tailorable model to meet your kpi's
Why is Claim360 a Game Changer?
Claim360 is an end-to-end claims management solution underpinned by industry-leading procurement and collaboration technology. The result is a flexible, transparent and tailorable model which reduces claims cost and lifecycles, resulting in happier claims staff, intermediaries and ultimately customers.
Primary Differentiators
COMBINATION OF SPECIALST SKILLS, PROVIDING AN END-TO-END CLAIMS MANAGEMENT SOLUTION
A completely outsourced, end-to-end claims management solution which combines the independence, transparency and specialist insurance claims handling skills of Loss Adjusters, along with the estimating, cost control and trade & supplier management of Builders – providing insurers with a level of cost control, analysis and flexibility in claims handling not yet seen in the industry. No other model offers the same Economic Value Add (EVA) outcomes on the five key market drivers.
PROVEN, INDUSTRY LEADING CLAIM MANAGEMENT TECHNOLOGY SOLUTION
A proven, industry leading, multi-award winning technology platform which provides total claim handling and supply chain management transparency, reporting, analytics and analysis for insurers and broker clients.
TOTAL FLEXIBILITY AND EASE FOR CLIENTS
Claim360 can tailor the service to clients' requirements irrespective of their preference for model. The service also offers rapid scalability at any time eg. during CAT events. One attendance by one person and repairs can commence in as little as 48 hours. We can use clients' preferred suppliers or our panel of builders.
INDEPENDENCE AND TRANSPARENCY IN CLAIMS HANDLING
There are a range of mechanisms in the hybrid model to ensure impartiality such as agreed margins, system transparency, separation of the Procurement and Building functions, competitive tendering and more.
COMPLETE SUPPLY CHAIN MANAGEMENT
Ability to manage a national trade partner and builder community via our award-winning supply chain management platform.
Secondary Differentiators
COST CONTROL
Industry leading building and property assessments and claims handling cost (spend measurement and management across the assessing expenses and indemnity spend).
CLAIM LIFECYCLE REDUCTION
37% reduction in property repair lifecycles from the point of approval for $0-$25k.
COMMUNICATION (CLIENT AND CUSTOMER SERVICE)
Through our technology platform, we have the ability to keep insurers, brokers and customers (insured's) up to date on the progress of their claims via web, SMS or phone in real time.
QUALITY
Quality is ensured through a structured QA program and scorecarding of all repair work.
ACCURATE SOW
Every property assessment report is provided with full scope of works and accurate costing.
CATASTROPHE MANAGEMENT
Catastrophe management technology solutions and preparedness methodologies (P.R.E.P. Solutions).
NATIONAL COVERAGE
Our services cover all states and territories of Australia.
CONTENTS PROCUREMENT
We will have a full contents procurement solution during 2012.
Learn how we can improve your results in the five core drivers of cost, lifecycle, customer experience, quality & client management.
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